Our contact details  

Name: EODC Earth Observation Data Centre for Water Resources Monitoring GmbH 
Address: Franz Grill Street 9, 1030 Vienna, Austria 
E-mail: dataprotection@eodc.eu 
Website: www.eodc.eu

Scope of Privacy Policy

This Privacy Policy applies to the openEO platform website and Services. OpenEO Services are defined at https://openeo.cloud/about/.

What type of information we have  

We currently collect and process the following information: 

  • Personal identifiers, contacts and characteristics (for example, name and contact details) 
  • the browser type and version used 
  • the operating system of the user 
  • the Internet service provider of the user 
  • the IP address of the user 
  • the date and time of access 
  • the websites which directed the system of the user to our website 
  • the Websites that are accessed by the user’s system through our website

How we get the information and why we have it 

Most of the personal information we process is provided to us directly by you for one of the following reasons: 

  • You subscribe to our e-newsletter,
  • login to the forum with user credentials (EODC),
  • you have given your consent to this,
  • the processing is necessary for the execution of a contract with you, 
  • the processing is necessary to fulfil a legal obligation, or 
  • the processing is necessary to safeguard legitimate interests and there is no reason to assume that you have an overriding interest worthy of protection in not passing on your data. 

Legal Basis 

Under the General Data Protection Regulation (GDPR), the legal basis we rely on for processing your information are as follows:  

  • You have provided your consent. (Art 6(1) lit a GDPR)
  • We have a contractual obligation: “performance of (pre-)contractual duties and legitimate interest in adequate customer relationship management” (Art 6(1) lit b GDPR)
  • We have a legitimate interest: “legitimate interest in developing and maintaining the functionality, stability and security of the openEO platform.” (Art 6(1) lit f GDPR) 
  • We have a legal obligation.

Sharing your Personal data with third parties.

Your personal data is shared with the following organisation involved in the implementation of open EO platform:

EGI Foundation, Science Park 140, 1098 XG Amsterdam: Single Sign On for User Account Management for openEO platform

VITO NV – Head office, Boeretang 200, BE-2400 MOL, Belgium: Connectivity and accounting for EOPlaza.

Sinergise laboratory for geographical information systems, Ltd, Cvetkova ulica 29, SI-1000 Ljubljana, Slovenia: Provision of back end infrastructure.

They have a legitimate requirement in the use of your personal data to ensure the correct functionality and accounting of the open EO platform.

What we do with the information we have 

We use the information that you have given us in order  

  • to provide you access to openEO platform, and enable the use of the openEO Platform;  
  • to send you emails in connection with openEO Platform
  • to send you newsletters and new features related to openEO Platform
  • to conduct surveys related to the openEO Platform
  • to communicate your personal data to third-parties collaborators, contractors and/or partners involved in the organisation of openEO Platform

How we store your information  

Your information is securely stored within data servers located within EU.

We adhere to the principle of data minimization. We therefore only store your personal data for as long as is necessary to achieve the purposes stated here or as provided for by various storage periods provided for by law. After the respective purpose has ceased or these periods have expired, the corresponding data will be routinely blocked or deleted in accordance with statutory provisions. 

How long do we store your data 

  • EODC stores log files generated when you access one of EODC’s services, generally for a period of a year. Beyond this time period log files will only be stored for the purpose of investigating irregularities in our system.
  • Cookies are usually only valid for a short term (a day, a week, or a month).
  • Data which you voluntarily provide to us is generally retained for as long as this is necessary for the fulfillment of the purpose for which they were provided. Thus, in any case we process your personal data for the duration of our contractual or service relationship with you. Beyond this time period we keep your personal data to comply with statutory retention obligations (e.g., to fulfill the seven year retention obligation under applicable tax and company law).
  • EODC takes appropriate and reasonable measures to protect all Personal Data against accidental or unlawful loss, access, or disclosure.


Like many other services, we use so-called “cookies”. A cookie is a small file that is stored on your computer. The content of this file is transferred to our web server each time you visit our website. Cookies cannot be used to start programs or transfer viruses to a computer. The information contained in cookies helps us, among other things, to make navigation easier for you and to display our web pages correctly. Under no circumstances will the data collected by us be passed on to third parties or linked to personal data without your consent. 

You can deactivate the use of cookies in your Internet browser settings. However, as a consequence the display of certain content and the usage of certain services offered through our website may then be impaired.

Collection and evaluation of usage data 

Server-side logging 

When you access a page of our website, our web servers record the address (URL) of the requested page, date, time, duration, size of the request, any error messages and, if applicable, the operating system and browser software of your computer as well as the website from which you visit us in a log file. We also store the IP address of your computer in our log files. The IP address is a number that your Internet provider assigns to your computer temporarily or permanently. 

Matomo Analytics 

EODC Webanalytics is an EODC IT corporate service applied to monitor the performance of EODC websites. It draws on Matomo, an open-source analytics platform, fully controlled and privacy-configured by the ESA, to protect personal data. Matomo aggregated data: refers to accumulated (aggregated) data derived from a large number of visitors. Individual visitor’s data cannot be retrieved from the aggregated form. It is used to understand more general visitor behaviours, transitions, preferences. This aggregated data is processed by Matomo in the following functionalities: Locations, Devices, Software, Times, Dashboard. Behaviours, Visitors’ summary.


Functions of the Twitter service have been integrated into this website. These features are offered by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. When you use Twitter and the “Retweet” function, the websites you visit are connected to your Twitter account and made known to other users. In doing so, data will also be transferred to Twitter.

For more information on Twitter’s privacy policy, please go to https://twitter.com/privacy. Your privacy preferences with Twitter can be modified in your account settings at https://twitter.com/settings/account/personalization.

Forum (forum.openeo.cloud)

Based on https://www.discourse.org/ – Discourse is an open source Internet forum and mailing list management software application eoLab (Jupyter Lab) – Project Jupyter is a non-profit, open-source project, born out of the IPython Project in 2014 as it evolved to support interactive data science and scientific computing across all programming languages. Jupyter will always be 100% open-source software, free for all to use and released under the liberal terms of the modified BSD license.


Our website contains links to other Internet sites. The operators of the openEO Platform internet presentation have no influence on the content of the linked pages. These were carefully checked before the activation of the links. Nevertheless, it cannot be excluded that the operators of the respective pages have made changes to the content that violate applicable law or the philosophy of EODC. EODC as host of the website dissociates itself from such contents. 


In order to protect the security of your data during transmission, we use state-of-the-art encryption procedures (e.g. SSL) via HTTPS. 

Your data protection rights 

Under data protection law, you have rights including: 

  • Your right of access – You have the right to ask us for copies of your personal information.  
  • Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.  
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.  
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.  
  • Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances. 
  • Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances. 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at dataprotection@eodc.eu if you wish to make a request. 

How to contact the appropriate authorities  

Should you wish to report a complaint or if you feel that EODC has not addressed your concern in a satisfactory manner, you may contact the Austrian Data Protection Authority (Wickenburggasse 8, 1080 Vienna, dsb [at] dsb . gv . at, www.dsb.gv.at) or you may wish to contact your competent supervisory authority, specifically in your Member State of residence.

Changes to our data privacy statement 

We reserve the right to adapt this data privacy statements so that it always complies with the current legal requirements and reflects our services, for example when introducing new services or changing existing services provided through this website. Revisiting our website will then be subject to the new data privacy statement. 

This privacy policy is kept under regular review and places any updates on this web page. This privacy policy was last updated on 27 March 2023 (version 1.0).

How to complain 

You can also contact EODC if you have any complaints on how we have used your data. 

The EODC’s address:  
Franz-Grill-Straße 9 
1030 Vienna